Most frequent questions and answers

Dry time typically takes 4-6 hours. This can be affected by thicker carpet, older carpet, heavily soiled carpet and weather. During the drying process, it is okay to walk on, but should be kept to a minimum as it can easily stain.

Yes! At PurElements Carpet Cleaning Specialist, we put pets and the environment first.

All jobs come with a standard one week guarantee.

Not until carpet is fully dried as the wet carpet can be damaged by furniture.

We ask that you pre-vacuum the carpets, and pre-move all items you would like to have cleaned underneath prior to the technicians arrival.

All jobs are different, but an average job takes approx. 1 hour.

Open windows, turn on ceiling and ground fans and turn on furnace fan. This will speed up dry time.

Yes, any technician would appreciate the gesture.

At PurElements Carpet Cleaning Specialist we guarantee our work and perform a six-step process to clean your carpets. 

1 – Preparing: we pre-call all customers on our way to their house. We show up ready to work in uniform and with shoe covers on. We then do a walk through, point out any areas of concern and give you up front pricing.

2 – Set-up: we put up corner guards to help protect your corners, pre-spray all carpet, adding a little extra on those heavy spots, then pull in solution hose and vacuum hose.

3 – Agitation: we allow pre-spray to dwell and then agitate it to help break up heavy traffic zones or tough spots.

4 – Cleaning: we perform our four step pull with low moisture water. 

5 – Dry Stroke: we dry stoke it to help get the best dry time. Typical dry time is 4-6 hours. 

6 – Final Walk Through: after we finish cleaning, we do a final walk through with the customer because your opinion is the most important and we want to make sure we are on the same page.

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